What is ISO 9001:2015 and why is it so important at Wrentham Tool Group™?
As a fastener industry professional, you have heard about the ISO 9001:2015 standard. As a Wrentham Tool Group™ customer or follower of our company, you may recognize it from our communications and literature. Our ISO 9001:2015 certification is something we display with pride for good reason. It speaks to our dedication to quality, customer focus and our commitment to continuous improvement.
What is ISO 9001?
ISO 9001 is the international standard for creating a Quality Management Systems (QMS). The standard is used by organizations all over the world to demonstrate their ability to provide products that consistently meet customer and regulatory requirements while also demonstrating continuous improvement.
Why Wrentham Tool Group™ Embraces ISO throughout the Organization:
We believe that customer satisfaction is the key to successful organizations worldwide and ISO 9001-2015 is a standard that embodies this concept at its root. Look at it as a pyramid, the base is the foundation that is used to process our products using processes and procedures that define how product is manufactured. If we continuously improve these processes and procedures, then the result is customer satisfaction.
To quantify how the system is working towards our goal of customer satisfaction the management team identified a series of metrics designed to ensure that the company remains on the road to continuous improvement.
- Ontime delivery
- Cost of Quality
- Customer complaints
- Vendor performance
- Customer Satisfaction
All the above is tracked monthly and shared with the entire facility via a communication board. Each metric has an owner that is responsible for ensuring that the trends are in a positive direction. If trends turn negative, then action plans are put in place to understand the reasons behind the decline. This is what the ISO-9001 quality management system ensures and why it is so important to the Wrentham Tool Group™.
Our goal is not just to ensure that we meet customer requirements but to exceed them at every level. To do this we use ISO-9001 as the basis for ensuring that the entire organization is vested and engaged in the concept of customer satisfaction and strives each day to do better than the day before.